“The course was customized to the participants’ needs. The course framework had a good flow. The trainer engaged in different methods of participation and encouraged lots of critical thinking which reinforced the concepts better. The trainer used lots of elaboration and real-life examples to help us understand concepts."

• “Trainer provided useful information like communication style so this can help us understand how to communicate better with others especially customers.”
• “Examples given that helped my understanding of the content.”
• “All the activities or exercises because all the questions and situations make me know more about myself.”
• “Content of the course.”
• “The trainer.”
• “The activities & supplementary notes.”
• “Discussion and role-play.”
• “Interesting delivery of materials.”
• “The role plays and self assessments.”
• “Handling difficult customers.”
• “All.”
• “Negotiation techniques.”
• “Many examples were given.”
• “The trainer speaks English well and I really like the way she delivers the training content.”

• “The supplementary material provided.”
• “The trainer was able to relate the topic taught with our personal situations.”
• “Good sharing by the trainer.”
• “Very interesting seminar which I will recommend to my friends and colleagues. I like the activities and role plays and of course the trainer.”
• “The trainer is really good and delivers the seminar in an easy to understand manner. Thumbs up.”
• “The contents of the course are really relevant to my job and day to day.”
• “I have learned to better manage how to tackle or deal with any tricky situation. It does apply to our personal life also.”
• “A systematic approach, down-to-earth, realistic, shared personal experience.” - Alexander Li, Accountant, Towngas HK
• “Very useful. Time to stop and review myself again. The trainer is good in presenting the material and gave appropriate examples for better understanding.” - Allen Chan, Manager, Techtronic Industries Co Ltd, HK
• “It helped me hold up a mirror to myself. Good job and thank you.” - James Chung, Manager, Techtronic Industries Co Ltd, HK

“This course was really helpful to take a step back and take time to think about things in a different way.”

• “Presentation was clear.”
• “Trainer was very articulate in conveying the messages.”
• “The program was very effective and efficiently executed.”
• “You can appreciate the individuality of each person.”
• “Interactive, engaging.”
• “The activities taught us ethical behavior and how to work in a team.”
• “Attempts to always link back the activities to real-world situations are greatly appreciated.”
• “Everyone’s participation.”
• “Team communication among different staff from different studios.”
• “Activities that related to the objectives of real work situations.”

• “Examples.”
• “Getting to know one another.”
• “The instructor.”
• “Games and the morals behind the games.”
• “This is required at regular intervals.”

“The trainer and the course materials.” “The practicality of the course content.”

• “It will help you to communicate.”
• “Activities are interactive and fun.”
• “Good mix of interesting activities and info to reinforce communication and teamwork.”
• “Trainer and programmes are very engaging and enriching.”
• “Great day, great team, great training overall.”
• “Key takeaways given in a non-threatening and clear manner.”
• “Activities are interesting.”
• “The trainer is friendly and approachable.”
• “I learned: think and read thoroughly before you start doing anything.”
• “Interesting way to remind of simple things like collaboration is greater than competition.”
• “It's good to highlight the importance of collaboration within the organisation.”
• “Good engagement with participants. Interesting games. Emphasised that teamwork is essential in all environments.”
• “Very interactive training.”
• “This is a good training that is entertaining and good learning tips and points which we don't usually see.”
• “Good trainer, entertaining.”
• “I learned to be aware of the style of communication and be mindful of conveyance and interpretation.”

"This course can improve my skill to handle conversations with customers. It was very useful for me to learn the phrasing to speak with people in a more polite manner and by not getting angry.”