Mrs Khyati Kapai is the Founder, Managing Director and Principal Consultant of Yzer Solutions Pte Ltd. She has been teaching, training and consulting since 2001. She is based in Singapore and has taught in other parts of Southeast Asia, Hong Kong, London and the US. She has also been an Adjunct Lecturer with Nanyang Technological University, teaching Communication Management to Nanyang Business School undergraduates. She is also an Associate Trainer with Kaplan Learning Institute Pte Ltd, the Management Development Institute of Singapore (MDIS) and the Hong Kong Management Association (HKMA). She has an Advanced Certificate in Training and Assessment (ACTA) awarded by the Singapore Workforce Development Agency. She is also a Thiagi Certified Facilitator and has designed the series of Yzer Strategy Cards™ underscoring her commitment to experiential-based learning.

Khyati specializes in the training of Professional Communication skills and Personal Effectiveness.  As a trained Results Coach, she also offers executive coaching.  As a certified EQ Practitioner, certified DiSC trainer and Harrison Assessments Profiler, she is able to incorporate several profiling tools into our training and coaching practice.  She is also the only licensed trainer of Shawn Achor’s Happiness Advantage - Orange Frog – Leading Positive Results™ workshop in Hong Kong.

Khyati has designed customized-training programs in Communication Skills for numerous clients including Biosensors International, the Speak Good English initiative, the Indonesian Ministry of Women Empowerment and Child Protection and the Land Transport Authority of Singapore. She has conducted extensive training and coaching in Public Speaking and Presentation Skills to professionals across Asia from government officials in Cambodia and Laos to banking professionals in Hong Kong and Shanghai.

In the area of Personal Effectiveness, she has conducted numerous public seminars and in-house workshops regionally on topics such as Gaining Control of One's Work and Handling Multiple Commitments for organisations such as the Ministry of Manpower, People's Association and Mitsubishi Electric Asia Pte Ltd.

Khyati is also an avid public speaker giving motivational talks, conducting lunch & learn sessions and chairing public forums including participation in events such as the Public Sector Women in Leadership Summit, Startup & SME Academy (Dutch Embassy of Singapore) and the Get in the Ring Conference.  She has delivered numerous talks related to her professional background on topics such as Cultivating a Win-Win Mindset, Gaining Control of One’s Work and Assertive Writing.

Khyati has authored three publications including a business storybook, a book on persuasive writing and a guide to higher education & job seeking skills.

Before moving to the teaching and training profession, Khyati worked in Hong Kong as a Financial Analyst for Citigroup and as a Staff Accountant (Audit) for Deloitte & Touche. She has a Bachelor of Business Administration in Finance (First Class Honours) from the Hong Kong University of Science and Technology.  She is a CPA with ACCA.


Testimonials for Khyati Kapai   


Ms Karishma is an Associate Trainer and Consultant of Yzer Solutions Pte Ltd. She has been teaching, training, coaching and consulting for 9 years and is based in Singapore. Her participants find her training style approachable, and her sessions engaging and thought-provoking.

Karishma specializes in Professional Communication and other soft skills with a focus on Business English, Academic English and Presentation Skills. She has the University of Cambridge International Diploma for Teachers and Trainers (Professional Level). She is also a certified ESL (English as a Second Language) teacher and has a Certificate of Educational Studies (in Public Speaking) awarded by the College of Teachers, UK.

Karishma has designed training materials for numerous Professional Communication courses including Professional English and Presentation Skills programs for Land Transport Authority, Nanyang Technological University, Natixis Singapore and Singapore University of Technology and Design.

She has co-facilitated customized in-house workshops on other soft skills including job seeking skills and team building. She has conducted programs related to life skills, reading, phonics and special needs at numerous schools in Singapore including Northlight, St Clare’s, CHIJ Katong, Haig Girls’ School and Jurong Junior College. She also offers one-to-one language coaching and has worked closely with several NTU graduates over the years.

Before moving to the teaching and training profession, Karishma worked in Hong Kong in management positions overseeing the HR and IT functions of leading retail and trading businesses. She has completed a Bachelor of Human Resource Management from University College Dublin (awarded end of 2013). She also has a Diploma of Educational Studies including a Certificate in Learning Disorders Management, a Certificate in Language Development (Phonics) and a Certificate in Child Psychology & Counselling awarded by the College of Teachers UK.

Testimonials for Karishma

Ms Clemence is an Associate Trainer and Consultant of Yzer Solutions Pte Ltd. She has 15 years experience in Sales, Marketing and Communication in different companies for different products and services. Having spent the last 12 years in Asia (five in Shanghai ,and seven in Singapore), she has thrived in multicultural environments. Currently, as a Learning & Development Consultant for corporate clients, she provides training & personal development programs.

In recent years, she has also developed a passion for coaching, leveraging on her vast experience in people management and communication to maximise transfer of learning with executives and students. She is currently an ontological coach for corporates and a trainer for Nanyang Polytechnic (Life Skills curriculum & Career Skills curriculum). Clemence has also facilitated team-based engagement activities and special events for companies like SIM, Total Oil Pacific, St John Institute, just to name a few.

Clemence brings with her enriching and varied experiences, and her energy and communicable optimism never fail to engage her audience. Raising three children keeps her energy level up, and allows her to practice active listening and her coaching techniques!

Ms Norsiah Binte Jumaen is an Associate Trainer and Consultant of Yzer Solutions Pte Ltd.

Norsiah has been involved in the education and training industry for more than 10 years, specializing in Professional Communication skills. She holds a Certificate in English Language Teaching to Adults (CELTA) from the University of Cambridge Local Examination Syndicate (UCLES). She has obtained her WPLN Fundamentals Certification and is a Master Trainer for Blended Learning accredited by Burlington English. She has designed and delivered programmes covering Professional English (pronunciation, e-mail effectiveness, business writing), interpersonal communication, presentation skills and personal effectiveness. She has trained participants from various corporations including Port of Singapore Authority, SMRT, Natsteel Holdings, Jurong Shipyard, DHL, DB Schenker, Public Service Division – Prime Minister's Office, MINDEF, Tetra Pak Asia, Halliburton, Singapore Food Industry, Eu Yan Sang, RWS, MBS, Ministry of Community, Youth and Sports, ASE, ModuSpec Engineering, Community Development Councils and Singapore University of Technology and Design.

Continuous education through lifelong learning is her passion – and a passion she instils in her learners. Being a learner-centric trainer, Norsiah believes in giving her clients real solutions that are applicable to their workplace because they need to apply their skills and knowledge acquired in training back at work which will then lead to heightened performance. Her training sessions are designed with the learners’needs in mind.

Her years of observation and exposure to different clients and learners have made her a reflective practitioner, a critical enquirer and a context-sensitive teacher. In her training sessions, she uses a gamut of pedagogical approaches and authentic workplace materials to ensure that her learners understand, construct, internalise and naturalise acquired skills and knowledge. She often includes personalised coaching elements during her training so learning is specific, targeted and meaningful to the individuals. As she puts it in her own words, Only through this process can learners truly retain what they have learnt; and only then they can constructively go back into their companies to create positive impact for self and organisational growth.

Norsiah lived in Canada for 18 years where she taught Applied Statistics courses with the Continuing Education program to engineers sitting for the American Society for Quality Control (ASQC) Certification. She has a B.Sc. in Applied Mathematics and Statistics from the University of Calgary, Alberta, Canada. She has completed her Advanced Certificate in Training and Assessment (ACTA) from the Singapore Workforce Development Agency (WDA).

Testimonials for Norsiah Jumaen

Ms Teo Quee Lin is an Associate Trainer with Yzer. She has an Advanced Certificate in Training and Assessment (ACTA) awarded by the Singapore Workforce Development Agency (WDA). She is a certified ESL (English as a Second Language) teacher and holds a Master of Science in Early Childhood Education.

She has been teaching and training for the past 3 years. She has conducted training for Singapore Workforce Skills Qualifications (WSQ) courses, particularly the Workplace Literacy (WPL) courses, for individuals working in the private sector. Her training approach is interactive and participative combined with the sharing of relevant experiences.

Prior to becoming a trainer, Quee Lin worked in the mainstream education industry. She was also in the investment banking sector for several years; her last appointment was with Chemical Bank (now known as JPMorgan Chase).

Ms Kanak Muchhal is an Associate Trainer of Yzer. Kanak is a Counsellor with over 15 years of experience working and advocating for women’s causes in Singapore, USA and Tokyo. She is the Job Readiness & Befriending Program Manager for Daughters of Tomorrow (DOT).

Kanak has a Masters in Counselling (Distinction) from Monash University. She has a WSQ Advanced Certificate to Work Effectively with Families and Significant Others of Young Clients. She has attended several courses by the Singapore Social Service Training Institute (SSTI) including Understanding Play: Its Therapeutic Roles for Working with Children and Young Persons. She was a research assistant on the report published by the National Council of Social Service in March 2011 titled Helping Children Cope with Divorce (A Study on Children from Divorced Families).

Before moving to the counselling profession, Kanak worked as a strategic planning associate at Time Warner Inc. and as an investment banking analyst at Merrill Lynch in New York City. She has a Bachelor in Economics with a minor in Psychology from the University of Pennsylvania.