Training Overview

office-management-animatedThis training is intended to help those in support positions understand their roles and responsibilities. They will learn new strategies in handling workload through enhancing organisation skills and prioritising. Participants will explore ways to work effectively in a team, enhance critical communication skills, learn new assertive behaviours and explore self management techniques for the workplace.

Training Outline

Part 1: The Modern Workplace
- The evolving role of an administrator
- Planning and improving work processes
- Matching administrative support goals with organization goals
- Managing the flow of information (information overload, security)

Part 2: Interpersonal Skills
- Managing upwards
- Public relations and telephone etiquette
- Assertiveness

Part 3: Business Correspondence
- Communicating for better results

Client Testimonials